You are here : Home / Terms & Conditions
Terms & Conditions




TERMS AND CONDITIONS

1. If you cancel your Holiday

If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received in the Tours Department of Travel Q Shop. The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
Number of days before departure Amount of Cancellation charges
More than 30 Days Deposit only
29-15 Days 50% of the Tour Cost
13-Days or less 100% of the Tour Cost

2. Liability
The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.
a) Where there has been no fault on the part of the company, supplier or agents.
b) Where the failures in performance of the contract are attributable to the customer.
c) Where the failures are attributable to a third party not connected with the provision of the holiday and is unforeseeable or unavoidable.
d) Where the failures are due to unusual and unforeseeable circumstances beyond your control.
e) Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.

3. Complaints
We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble free holiday but occasionally plans go wrong. Should you have any complaint, please tell your TRAVEL Q SHOP manager at the time, he will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and Travel Q Shop shall be governed by Jurisdiction on India.

4. Passports & Visas
To travel to India from overseas countries except for the citizens of Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. Processing of Passport and Visa are not included in the tour cost.

5. Health
Any person who has a contagious disease is forbidden to travel; any person found during the tour with such a disease will be asked to leave the tour and will have to make their own arrangements to return home.

6. Extra Uses of our Vehicle
Please note that cost of the vehicle (car / coaches with the driver) is not included in the tour cost like: - Usage of vehicle like after transfer or after sightseeing until or unless it is mentioned in the itinerary.

7. Rights to amend the itinerary if required
Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.

8. Surcharge
The price of your travel arrangement is subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.

9. Our Liability
Travel Q Shop accepts the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our agents, which include our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.
The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or theft howsoever caused;
Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. Travel Q Shop are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond your control.